Future of Work
What changes for teams when AI does the first draft
When the first draft is free, the valuable skill becomes judgment. Organisations need to redesign roles around review, not production.
The economics of knowledge work are inverting. Producing a draft — of code, a report, a reply — is approaching zero cost. What remains scarce is the judgment to accept, reject or redirect it.
Implications
- Review becomes the core competence, and must be trained.
- Throughput rises, so bottlenecks move to decision points.
- Quality systems must evaluate outputs, not effort.
More insights
From prototype to production: why most AI pilots never ship
The demo works. The pilot impresses. Then nothing happens. The gap is not the model — it is everything around it.
Designing agents with a boundary around autonomy
Autonomous agents are only useful if you can trust what they will not do. The boundary is the product.
Language-first design for citizen services
If a service only works in two languages, it only works for some citizens. Voice and translation change what is possible — if you design for them from the start.
